i ordered a single campy lock-ring from lickton's. ****pping was $6.
alot, but whatever.
receive the lock-ring a week or so later, strapped to the back of a
turtle...and the envelope indicated ****pping cost was an actual $0.82.
i understand ****pping has labour costs, material costs, etc. but a
631% markup is ludicrous, so wrote an unpleasant email to their
customer-sup****t address saying i thought it was ludicrous and that if
they charge a premium for ****pping, they should at least use some sort
of premium class of expedited ****pping (i.e., postal priority, fedex
ground, ups). also told them that i'd share my experiences on the
online forums i frequent. clearly not the best tack to take, but i was
tired and grumpy after a +3hr ride as i hadnt eaten yet. but whatever.
their reply was, ahem, perhaps even more unkind with a load of
rationalization and justification. and further try to justify that
because they need to subsidize the ****pping costs on kryptonite locks.
hmmm...lemme seee here: ****pping a 20gram lockring...walk over to the
bin, pick it out, stuff envelope, print out invoice/label, stick to
envelop, print out postage, drop in mailbox. i do that all the time
and it takes me a minute or two.
clearly, these guys are running a crappy shop and in over their heads
if they seriously believe a they can justify such a huge markup on the
basis of time and materials. and this douchebag "curt" is a jackass
who knows nothing at all about customer service.
walter
-------- Original Message --------
Subject: We love you, too, Walter.
Date: Sat, 19 Apr 2008 15:46:04 -0500
From: Robert Lickton <licktons@[EMAIL PROTECTED]
>
Get a grip, Walter. Did you know ****pping is about more than the
actual
cost. It's about the time and materials, also? Did you know it
actually takes more time to process a small item than a large item?
****pping is not a profit center, at least it's not in this store. If
you compare our ****pping rates you will find out we're pretty darn
competitive. Try this: buy a Kryptonite New York U-Lock from us. You
won't hear us crying that it costs us more to ****p than we charge for
****pping. Sorry to offend you, but your rant was far more offensive
than my reply. --Curt at Lickton's
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