Re: unabashed plug, Crumpton

A Muzi wrote:
>
> Chalo wrote:
> >
> > To me, the only tangible benefit in the whole deal is this:  Some guy
> > who works hard making the nicest bikes he knows how to make doesn't
> > have to go broke to do what he loves (which is a pitfall I have
> > witnessed time and again in the bike business).  The bikes themselves
> > are about as banal as can be-- like a yet fancier and more expensive
> > set of chrome 22s on an SUV.
>
> "Quality in a product or service is not what the supplier puts in. It is
> what the customer gets out and is willing to pay for. A product is not
> quality because it is hard to make and costs a lot of money, as
> manufacturers typically believe. This is incompetence. Customers pay
> only for what is of use to them and gives them value. Nothing else
> constitutes quality." -    Peter Drucker

A corollary of the above is that superior quality should not
necessarily cost extra (and in my experience, it often doesn't).

Chalo